Application Management

SAP Application Management Services Reduce the Cost and Complexity of SAP Application Management and Boost Business Performance.

SAP Application Management Services include:

• Application Hosting Support. We offer the ability to host your SAP applications within one of our world-class Tier 4 Data Centers. Dell has both broad and deep infrastructure capabilities across most major hardware platforms. Our team of highly qualified Solutions Architects can develop the ideal solution set to help you achieve the results you seek.

We provide
»»Hardware support
»»24x7 coverage
»»Storage management
»»Operating system management
»»Backup and recovery
»»Disaster recovery

• Help Desk Support. We offer around-the-clock help desk coverage for SAP users in your organization. Our help desk staff continually assesses opportunities for improvement in incident management and call resolution through training programs for help desk staff and business users, and through updates to support tools.

We provide
»»Centralized Help Desk
»»24x7 coverage
»»Multi channel support (web, phone, e-mail, chat channels)
»»Incident management

• Functional and Technical Support. Our functional consultants leverage their experience across multiple engagements and domains to assist business process owners in change management initiatives. Our expertise extends across core SAP R/3 modules and mySAP Business Suite components (such as CRM and SRM) as well as the SAP Business Objects portfolio. Our technical consultants’ expertise spans SAP technologies including RICE objects, ALV reports, Smartforms, User Exits and BADI, LSMW, Workflow, ALE/EDI, and Business Warehouse.

We provide
»»Problem management (ABAP programs, SAP configuration, interfaces)
»»Functional / technical enhancements (business analysis and RICE development)
»»Testing using CATT procedures and/or third party testing tools (such as Test Director)

• System administration and monitoring.

We provide
»»System monitoring using CCMS, SAP Solution Manager
»»OSS support from SAP
»»Release management
»»DBA support
»»SAP user management
»»SAP patches and hotfix application